In the VUCA world, companies adapt to the changes, survive. But few leaders thrive in this environment. They pull everyone forward along with them. What lessons could we learn from those leaders? BE THE CUSTOMER
a) Indra Nooyi, CEO of Pepsico, asked employees not to be representatives of customers but become customers themselves. She herself visited retail stores as a typical customer and experienced the business from a consumer’s mind. She encouraged everyone to do the same.
b) Amazon was so successful in selling books because Jeff Bezos was an avid reader. He himself is an extreme user. He knew the desires, needs of his targeted user segment.
c) iTunes store was an essential reason for iPod’s massive success. iTunes store solved a lot of problems and gave a wonderful experience to the music fans. One reason — Steve Jobs himself was a huge music fan -a hardcore Bob Dylan fan. Being an avid user, Steve knew what were the real needs of a music listener.
d) Harley Davidson promotes a culture where employees are encouraged to become riders so that they could understand the customers.
e) Nike’s founders Phil Knight and Billy Bowden were track athletes. They knew the problems faced by professional athletes with the shoes as they had experienced themselves.
How business leaders thrive and not merely survive in the VUCA world?
Source: Article by Shah Mohammed